Order Process (USA Residence)
1. We receive a customer order.
2. The order is automatically E-mailed to us (or you forward it to us).
3. We reply to your Order Email to let you know we received it.
4. We pack and ship your order (up to 48 hr delay).
5. We charge your Credit Card associated fees (Product cost, Packing Charge and Shipping)
6. We Email you the tracking information.
Shipping (Your shipping costs)
Once we receive your consumer order we will ship it one of two ways.
- United States Postal Service (USPS)
- Fed Ex.
We estimate both charges and select the cheapest available option ($3 and up.. average of
$7.50) When we have shipped your order you will receive an email with the tracking
information.
Shipping (Charging your customer and wait times)
Standard Shipping 5-9 business days (Flat Rate... $5.99 is standard)
Priority Shipping 3-5 business days (BY weight .... $7.99 and up by weight)
Wait times include the 48 hour delay.
Priority (USPS) Charges for priority shipping.
l l b always $4.75
21b around $7.50
3lb around $9.00
41b around $12.00
51b and up very high priced, not recommended unless it fits in a flat rate box;
Flat Rate Box, anywhere in the US for $9.30 (Holds at the most 8 regular size bottles)
Large Flat Rate Box anywhere in the US for $12.50 (Holds about 10 regular size bottles)
Hawaii, Puerto Rico, Alaska and Military Addresses
Extra charge for these addresses, they will be a higher cost to ship.
P.0 Boxes
These packages must shipped with USPS shipped the Priority Shipping option.
Shipping Insurance
Fed Ex packages are insured for up to $100, USPS packages are not insured. I f you would
like these packages insured at this time it is 75 cents up to $100 value. We do not insure
these packages unless you request the insurance.
Missing Lost Packages.. Breakages
This is rare, if there is a broken bottle in a package we will replace the bottle for you as we
are responsible for proper packing. I f a package is missing and we have entered the correct
information on the label, there will be a replacement given if the package is insured. I f we
make any mistake with your package, we will take full responsibility for extra charges
incurred to fix the mistake.
Backorders
When a product is on backorder, we will notify you by email, backorders are rare and
usually 5 to 9 days long. In the case of a backorder we hold the order until the missing
product arrives unless you request otherwise.
Returns
I f a product is returned we will issue you a full product refund on unopened bottles and 50%
on opened bottles. Shipping and packing charges are non refundable.
International Shipping with MyUS.com (non USA Residence)
We have partnered with MyUS.com to offer convenient, fast international shipping to more than 225 countries for our
customers. MyUS.com members receive deeply discounted shipping rates, exceptional
customer service, 24/7 online access to their account, and access to other services.
Sign up with MyUS.com and receive
your own U.S. street address to receive merchandise. MyUS.com provides specialized
international package forwarding services from your new U.S. address to your international
address.
Note:Use MyUS.com's Personal Shopper
service to make a purchase from
GLOBAL Health and Wellness Store. MyUS.com accepts cards with
international billing addresses as well as those issued by non-U.S. financial institutions.
They also accept wire transfers and will make the purchase on your behalf.
Follow these two steps for international delivery:
1. Get your own U.S. address in America at
www.MyUS.com.
2. Use your new U.S. address, provided by MyUS.com, when placing your order with
us.
If you are ordering multiple items from us, you'll enjoy the most savings by using
MyUS.com Premium Service. This gives you the ability to consolidate packages, which
saves you even more on international shipping.
